LAST Thursday, I had minor surgery at the Gawler Health Service day surgery unit.
Having read and heard the regular reports of the failings and chaos in South Australia’s hospitals, I was extremely apprehensive and steeled myself for the ordeal I was about to face.
I completed and returned the forms I received in the post, had a phone consultation with a nurse to check and clarify a few points and phoned a few days later to confirm my 8.30am appointment.
My son-in-law dropped me off early and much to my surprise, instead of the milling crowds and queues I expected, I was greeted at the main entrance by a very pleasant young lady who signed me in and ensured that I knew where to go.
At day-surgery reception, I received immediate attention and was treated with the utmost courtesy. In less than two minutes, I was in the hands of the “team” and the process began. Everyone treated me politely and with a level of respect I rarely receive in the general community and I saw no evidence of the chaos I expected. After the procedure, I was provided with a freshly-made sandwich and a cup of Milo, given a thorough check, handed over to my son-in-law and was home in time for lunch.
Every person with whom I interacted treated me with care, concern and professionalism.
There was no bumbling incompetency, no chaos, and while staff members were obviously very busy, I knew I was receiving high-quality care.
I would like to say a great big “THANK YOU!” to everyone. I know it is your job, but you do it so well. To complete the experience, I received a phone call the next morning asking how I was feeling and if I was having any problems.
Brian Burt
Gawler
